1. Who We Are

Seth Sakharam Nemchand Rasashala is an Ayurvedic medicine manufacturing and retail company, part of the Seth Sakharam Nemchand Jain Aushadhalaya Trust, Solapur, established in 1917. Our registered address is: E-101/1, Nr Sunil Nagar, Akkalkot Road, MIDC, Solapur, Maharashtra – 413006.

This Privacy Policy applies to our website at sakharam.in and all services offered through it.

2. Information We Collect

Personal Information You Provide

• Full name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely — we do not store card details)
• Order history and preferences
• Messages sent to us via contact forms or email
  
  

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on site
• Device type and operating system
• Referring URL (how you found our website)
• Cookie data (see Section 7)
  
  

3. How We Use Your Information

4. Information Sharing

We do not sell, rent, or trade your personal information to any third party. We may share your data only with:

• Delivery partners (courier companies) — to fulfil your order
• Payment processors — to securely process your payment
• IT service providers — who support our website (under strict confidentiality agreements)
• Government/regulatory authorities — if required by law
  
  

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years as required under Indian tax and accounting laws. You may request deletion of your account data at any time (subject to legal retention requirements).

6. Your Rights

Under the Digital Personal Data Protection Act (DPDP) 2023 and applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permissible)
• Withdraw consent for marketing communications at any time
• Raise a complaint with the Data Protection Board of India

To exercise any of these rights, email us at sales@sakharam.in.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function (shopping cart, login sessions)
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — only with your consent, to show relevant advertisements

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL/TLS technology.

9. Contact — Privacy Queries

For any privacy-related queries or to exercise your rights, contact our Grievance Officer:

• 📧 Email: sales@sakharam.in
• 📞 Phone: +91 072489 46611
• 📍 Address: E-101/1, Nr Sunil Nagar, Akkalkot Road, MIDC, Solapur, Maharashtra – 413006